Reasons to Use Virtual HR Assistant Software
Artificial intelligence, chatbots, ticketing system, and virtual assistants are some of the terms that are being used quite often in recent times. Enterprises are looking at AI as a solution to all their business problems. Why that could be an exaggeration (at least at this stage), AI does help in streamlining the business infrastructure, processes, and models. However, it is the extent to which employees embrace AI that decides the success of the enterprise.
While the reactions have been varied, we can say that the HR department is more than happy to embrace AI. After being overloaded by work from all sides, having virtual assistant software to take care of half the work is indeed a boon.
This gives them the much-needed time to focus on improving employee interaction, engagement, and productivity. They can discuss, plan, and implement policies to create a flexible and energetic work environment in the office rather than answer the same questions, send the same data, and repeat the same old routine tasks every day.
The Virtual Hr Assistant is created using the HR helpdesk software that automates recurring tasks, manages tickets, sends notifications, and provides in-depth predictions and analysis about future trends. There are many reasons for enterprises, especially the HR departments, to use the software. Let us take a look at some of them in detail.
Recruitment
AI is busy finding its place in recruitment. The latest employment test tools are a prime example of how technology can simplify the recruitment process without compromising on the quality of the hire. Now, by using artificial intelligence-based tools and software, the HR teams can analyze the candidates’ data and decide who among them would be the best fit for the enterprise. Predictions, insights, trends, etc. can be delivered by the software very little time. Also, the software makes it easy for the new employee to gel with the work environment and understand his/ her roles and responsibilities.
Knowledge-based Questions
Knowledge-based questions are the ones that deal with rules, policies, and other information specific to the enterprise. The details also tend to be case-sensitive. For example, all employees may not be eligible for a particular scheme or a package. Instead of the HR team cross-checking the details, the software will do it on their behalf in record time.
Knowledge Fragmentation
The HR department would already be using various software systems to individually manage different sub-departments such as payroll, recruitment, training and development, performance appraisal, talent management, etc. While it does help to a good extent, the data is scattered throughout the department. Collecting it from various systems is a laborious task and is time-consuming. The virtual assistant makes it an easy job by bringing the data together and collect the required details within seconds. All the person has to do is place a request, and the data will be presented to them.
Responsibilities and Requirements
The helpdesk software records every single message. It shows how many times a question has been repeated, how many employees have issues with a particular rule/ policy, which employees are unsatisfied, and why. The HR teams can directly use this information to talk to the top management and emphasize the importance of changing a policy/ bringing a new rule/ or taking action against an offender, etc. The HR team will have the required data to back up their proposals and can make a strong case.
Improve Personal Interaction
It may sound odd that using a virtual assistant and helpdesk software can actually improve personal interaction. But the logic here is simple and works in two ways. One way is where employees would rather talk to a machine that doesn’t judge them. Another way is where chatbot takes care of general queries and stuff and routes highly personal issues to the respective HR personnel. Issues such as workplace harassment, family problems of an employee, toxic behavior of coworkers, or identifying specific leadership skills in an employee, etc. are personally taken up by the HR team. Since they don’t have to attend the routine work, they can focus their energies on the task and find a solution.
Streamline, Organize, and Empower
This is something we have been talking about at the beginning of the blog. By using the best Virtual Hr Assistant software, the HR department can streamline its work, organize and plan the day to work, and also empower the rest of the employees in delivering their best each and every day. Neither do the employees have to wait for the HR team to respond to their messages, nor does the HR team have to perform repetitive tasks. It’s a win-win situation for everyone.
Enterprises can contact the best helpdesk software provider for more information about how to effectively use HR virtual assistants in the business and empower their HR teams.