Automate Your Business Processes with AI-Powered Chatbots
Artificial Intelligence (AI) is becoming the key component of every business as it provides great customer experience and builds a good relationship with the clients. With the help of Automatic AI-powered chatbots, customers can be guided with the right solution. AI chatbots help businesses in many ways through Artificial Intelligence (AI) and Machine learning (ML). It helps to gather information from customers, organize business meetings, drive lead generation and also helps to reduce overhead costs. Besides this, it responds to customer inquiries to achieve operational automation. Chatbots can be seen everywhere from WhatsApp, Facebook Messenger, Slack, to simple SMS texting.
AI-powered chatbots have not only impacted our personal lives, but it has even revolutionized our work environment. It saves time and delivers a great user experience with real-time engagement to gain a competitive advantage. If you are looking for chatbot help desk automation to improve your business efficiency and productivity, you are at the right place. Here, we will shed light on the automation of Business Processes with AI-powered Chatbots. So, please have a quick look at it.
What is a Chatbot and Why it is Important?
A chatbot is an artificial intelligence application which interacts with the customer through conversational platform including, mobile apps, messaging applications, websites or the telephone. Chatbots are developed with AI, Machine Learning (ML) and Natural Language Processing (NLP). In order to make daily jobs simpler, easier and more effective, chatbots engage real-time human-like conversations powered by AI / ML / NLP technologies.
As chatbots make the business most efficient and easier thorough conversational automation, it is considered as one of the most advanced and promising expressions of interaction between humans and machines. However, from a technical point of view, a chatbot is described as the natural evolution of a Natural Language Processing (NLP) question answering device. One of the most typical examples of natural language processing used in the end-use applications of different organisations is to formulate answers to questions in natural language.
What is Chatbot Automation?
When a chatbot work 24/7, it means, it is automating customer service and support. With the help of AI-driven chatbots, business leaders learn from every interaction and are able to deal with more complex questions gradually.
How Chatbots are Effective in the Business
Chatbots have revolutionised the IT sector, and in fact, AI-powered chatbots have become the business priority among IT leaders today. It is a next-gen automation tool which helps business to achieve more with fewer efforts. Effectiveness of chatbots can be seen in many areas in business. Chatbots are able to answer most of the customer’s questions correctly and quickly. It provides a better customer experience with suggestions that whether the resolutions provided are useful or not. Apart from that, it reduces the human intervention to communicate with the customers.
Benefits of Chatbots in Help desk Automation
24/7support– The major benefit of the chatbots is that it provides 24*7 support to the customer. 24 hours availability of AI-powered chatbots helps to improve the overall response time for users’ queries. Besides improving the resolution time, helps to enhance the productivity of the business.
Faster ticket resolution – Since chatbots are developed by AI and ML technologies, the overall rate of resolution increases to boost customer satisfaction. Faster ticket resolution means the earliest possible return of the business.
How a chatbot works
- The very first task which is done by the chatbots is to analyze the request of the user to identify the user intent. And it also extracts data and relevant entities in this step. If the user’s requests are not taken in a correct manner, correct answers cannot be provided.
- The second process which is performed by the chatbots is returning the response means when the intent of the user has been identified, the most appropriate answers for the user’s request must be provided by the chatbots.
Automate Your Business with Chatbots
Business can be automated with different chatbots which are as follows-
Menu-based Chatbots: Menu- or option-based chatbots is one of the basic forms of conversational AI functioning in today’s market, which helps users to communicate with pre-programmed pointers. These chatbots are based on the decision tree hierarchy and are ideal for handling repetitive customer support questions.
Contextual Chatbots: These chatbots are considered the most advanced chatbots which use machine learning (ML) in its conversations to ensure better context. As a consequence, the dialogues are unique to each user and the bot learns to provide better interaction over time with each conversation. The bot is very good at engaging users for extended durations, with a focus on the data, thus helping to clarify user requests, generate leads and convert them into sales.
Keyword Identifying Chatbots: These chatbots have the ability to identify keywords in the conversations and provides appropriate answer using a combination of keywords. The answers tend to be replicated when a conversation continues with many related questions or with the same keywords. In order to have a better user experience, a combination of menu-based and keyword-identifying chatbots are also used.
To Conclude-
Chatbot applications help in enhancing the customer experience and also improves the customer’s engagement process. Besides that, it also enhances operational efficiency by reducing the typical cost of customer service. Hence, automated AI-powered chatbots are used to enhance business growth in today’s market.